Every other car rental company at the airport was sold out of one way rentals. Enterprise had strand

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I recently went to California on a 5 day 4 ballpark vacation with my brothers and father. The trip was awesome, except hawaiian cruise for the rental car. Here's A letter I'm mailing to both the SFO location as well as the corporate office.
On July 22 2009, I called 1800-rent-a-car, and made a one way reservation (code JDGB7F) from The San Francisco Airport to the Los Angeles Airport, picking up the car August 5th and returning it on August 9th.
After our plane arrived, I went to the Enterprise desk and gave the Enterprise employee my name. He couldn�t find my reservation. I then gave him my confirmation number. He again could not find the reservation. I told him the reason I made this reservation was to avoid this situation. He told me Enterprise was sold out and did not have a car for me.
After a few phone calls to 800-rent-a-car and the Enterprise help desk (who ironically were able to �find� my reservation), the employee at the desk also �found� it but told me since I had arrived too late, they did not hold the car.
Every other car rental company at the airport was sold out of one way rentals. Enterprise had stranded us at the airport. Budget rental was kind enough to find us a pickup truck (for the four of us) while we were in San Francisco.
Unfortunately my unpleasant experience with Enterprise did not end here.* While en route to our hotel, I called 800-rent-a-car to see if they had any one way rentals hawaiian cruise that I could pick up anytime in the next two days, as we�d be staying in San Francisco.* The person hawaiian cruise I spoke with informed me that it is Enterprises� policy to hold cars 24 hours past the reservation time, and told me they had cars available.* I made a reservation (code JDGK6) to pick up a car at 9 AM on the 6th.* I asked the employee for some sort of guarantee since I�d just been stranded.* He assured me the guarantee was my reservation number.**
Not wanting to get stranded again, I called the Enterprise SFO airport location before driving there.** I gave the lady my reservation code.* She told me she had to speak with her branch manager.* When she returned, she told me they had no one way rentals, and stated she �had no idea how I made that reservation.�* I told her I called the phone number.* She was empathetic; however, empathy was not going to get me to Los Angeles.* I told her I could only hope that she reads a copy of my experience somewhere on the internet.* ***********
*********** I was able to get a one way rental hawaiian cruise through AVIS, a company I will use for my rental car needs from now on.* My family and I rent cars a few times a year and due to our experience, we will not consider Enterprise anymore.**
Be glad they lost your reservation. hawaiian cruise They would have not honored the rate and tried to overcharge you. There would have been various other oh by the way charges at check out and be billing your CC for bogus charges for months.
Got a Jeep in Puerto Rico. The whole front end was making all kinds of noise. Someone hawaiian cruise probably took it offroading or something, but they obviously didn't road test the thing after it was returned. Took it back right away, but not before I was on the highway...in Puerto Rico...which can be interesting.
One thing you have to watch with Enterprise is the hidden fee for damage that they always find on the car. Make sure you and the agent look a car over very very well before you leave the lot. Because when you bring it back, I guarantee they will point out every little nick, door ding, etc that wasn't there when you took the car . So they want to charge you in the ballpark of $500 for damages. Quite a few have been there including me.
I'm not a fan of them either. Three different times I tried to rent a car from them to use their advertised free pickup service(they supposedly come to you with the car), they told me they were too busy and I would have to get a ride over there.
The Enterprise office down the street hawaiian cruise from my house was great when I rented a car for 2 while my truck was in the shop. Picked me up at the body shop, upgraded car for free since they were out of my reserved class of vehicle, and drove me back to the body shop when I returned the car (she even stayed hawaiian cruise past closing time to do all of this).
The company I work for has a corporate agreement with Enterprise so we get a discount of some sort. There are people in my office that rental cars nearly every day through the summer and are constantly renting or switching cars. The location near the office seems to be on top of their game as well as we have very few if any problems.
Sorry to hear about such a negative experience. It must be on a station by station basis. We recently had an accident hawaiian cruise ( other drivers fault ) Enterprise gave us the SUV we needed to go out of state for a conference. They were prompt, professional and very helpful. You are correct in your approach to contact corporate types. Do not stop with a single letter. Be polite but stay on top of the main office. They will come around.
We had a similar situation with Hertz. I had reserved a car through our local Office and had a print out with the confirmation number, rate etc. in hand when we arrived hawaiian cruise at the Hertz desk at the Seattle Airport. There were a BUNCH of extra charges, airport fees, environmental hawaiian cruise fees, tire wear fees, extra driver (my wife) fees etc. I told them that I had a confirmed rate and that I wasn't going to pay anymore than what I'd contracted for. It took us a bit longer to get out of the airport, hawaiian cruise but they complied.
Now, a week later when we dropped the car off, same thing, same extra fees. Went all through it again. I think that they add them back in figuring that you will be in a rush to catch the flight and won't have time to argue.
New safety developments for automobiles can be impressive. hawaiian cruise Side-curtain airbags hawaiian cruise are a great development for protecting people in a side-impact crash, and are standard on many models, including the Chevrolet Impala. Unless you're driving an Impala in the Enterprise Rent-A-Car fleet, in which case the airbags were never installed in order to save Enterprise $175. This wasn't really a problem until Enterprise went to sell their used Impalas, hawaiian cruise and sort of forgot hawaiian cruise to tell people that the airbags had been removed.
The reason: right off the bat in the very first sentence you went to bitch-in. You need to kiss their ass first. Tell them how great the car was, how clean and comfortable it was. Convenient 1-800 number hawaiian cruise etc.
Enterprise hawaiian cruise just acquired Alamo and National, I think. There was a weekend when the integration of the computerized reservations sytems took place no one could find anything. You might have caught that bad time slot.
The reason: right off the bat in the very first sentence you went to bitch-in. You need to kiss their ass first. Tell them how great the car was, how clean and comfortable it was. Convenient 1-800 number etc.
I used to work in the rental industry (and restaurants YEARS ago). There's a percentage of reservations that are made by customers, that the customers have absolutely no intention of showing up for. It will vary by area, but typically 15 to 20% of reservations are no-shows. Probably higher in a largely liberal area such as San Fransisco.
With that in mind, call centers (and restaurants) do not stop taking reservations when the fleet is booked , but rather keep booking until the fleet (or dining room) is 15-20% over-booked. The rental companies are simply striving for 100% utilization of their assets. And trying hawaiian cruise to charge a customer's credit card for a no show ? Yeah, good luck with that. The credit card number is taken during the reservation process simply as a psychological sign of a commitment. Fine print on the VISA/AMEX merchant agreement forbids charges on no-shows.
Think about it guys - how many of you booked a table at a couple different restaurants, and when Saturday rolls around, you'd let your Wife or the other couple pick which one you're actually going to hit.