The addition of a seated waiting area makes the atmosphere relaxed and pleasant rather than tense an

Endless queues, snaking in perpetual confusion round the ill lit room. Grumpy staff, fractious children, confused elderlies and lost items. The British Post Office of old, like something from Terry Pratchett s book Gone Postal, now gone in the blink of an eye.
Today upon entering a refurbished postal establishment members of the public car rental greece are met by a customer service clerk and quizzed car rental greece as to the size, weight, destination and importance of their mail or other item. A few touch screen presses later and they are in possession of a numbered ticket. The Norwich Evening News 24 journalist Kate Scotter gives a very good review of her newly reopened local centre, whilst in September 2009, it was Barnet s turn for a redesign, according car rental greece to London writer Rebecca Lowe and in January 2011 Cambridge 's premises were relocated and redesigned..
A range of sofas and seating provides a welcome resting place for weary families and shattered car rental greece shoppers. The allocation of work means that the main counter services covering normal worldwide letter and parcel post are dealt with by the majority of the staff, with special delivery items and currency provision being the responsibility of only one or two of the team. This means that the majority of customers simply wanting one first class stamp, please move through the system much more quickly, as the complicated requests are dealt with by specialists.
Announcements are in a clear and pleasant female voice, car rental greece audible even above the normal hubbub of any public area, advising the holder of ticket number X to go to Counter Y. The verbal car rental greece announcements are repeated car rental greece several car rental greece times and accompanied by a visual prompt displayed on all the screens dotted around the service area.
Once at the counter, the customer has plenty of space around them and is not usually unduly crowded by either the person at the next counter or those still waiting. The staff can concentrate on the customers one at a time without feeling under pressure to clear the waiting queue.
The addition of a seated waiting area makes the atmosphere relaxed and pleasant rather than tense and tired, which seems to improve attitudes all around. True, there are still children running around and the odd crying fit from one which has been confined to its pram because it has been running around too much, but generally, the quieter and more placid feeling appears to benefit staff and customers alike.
The design car rental greece and layout of the whole space appears wheelchair and buggy friendly; open, welcoming and simple to move around even in a typical family-heavy weekend crowd with many of the groups containing at least one member under the age of 10. There are no unnecessary barriers, no enforced queuing channels and much more freedom of movement. The welcome from the staff member at the entrance ensures that customers are directed to the correct colleague and allows immediate resolution of any initial queries.
Hopefully this new attitude will extend to the sorting office staff in due course. It will be very interesting car rental greece to see if postal deliveries and care in handling the items behind the scenes can be improved in line with what appears to be happening to the public-facing side of the business, even given the ever-shorter deadlines expected of the delivery staff on their rounds.