Tuesday, September 4, 2012

Is Delta the right target for this outrage?  I’m not so sure.  I make no secret of my loyalty to Del




We have ourselves a bit of a problem in Memphis, airport hotels san jose costa rica apparently.  According to a small but vocal group of Memphians, we're being ripped off by Delta.  In blog posts and Facebook pages and a flurry of Twitter activity, some of our local citizens are expressing their outrage over Delta's high fares.
Are fares high?  You bet.  Memphis is consistently one of the most expensive cities in the country to fly into.  And yes, that hurts us.  It discourages leisure travel, convention travel, and business airport hotels san jose costa rica travel.
Is Delta the right target for this outrage?  I'm not so sure.  I make no secret of my loyalty to Delta – they've treated me right over the years, and when they've screwed up they've done their best to make amends.  I fly them whenever I get the chance.  So yes, I'm biased.
I'll admit Delta makes an easy target.  They are a big (implied: heartless) company, they make mistakes, they nickel-and-dime their customers with fees.  In other words, they're like every other major airline.
airport hotels san jose costa rica Do we expect Delta, or any airline, to act against its own best interests?  To lower prices just because we ask them to?  To keep flights that aren't making money for them or aren't aligned with their business strategy?
airport hotels san jose costa rica Sure, I'd love to see lower airfares come to Memphis.  It would be great for me, both personally and professionally, and it would be great for the city.  But in my world, a basic tenet of fairness airport hotels san jose costa rica is that you don't expect someone else to do something you wouldn't airport hotels san jose costa rica do yourself.
It's a helpful litmus test if you can be honest with yourself  to determine whether airport hotels san jose costa rica you're being reasonable in your expectations.   And frankly, I don't think this uproar passes that test.  So if there's a lesson to take away from this little drama, it's not that Delta hates Memphis or that Memphis hates Delta.  The lesson is simply this: don't confuse self-interest with fairness.
I always flew Delta before the merger because they were usually cheaper than Northwest. It just feels like there s rarely much price difference across carriers any more. As long as everyone is running at such high capacity, I don t know if direct competition is going to make much of a dent.
Great post. Good comments. Key problem: Memphis has failed to attract competition create synergies. Is that due to bad press we get? Are our long standing political battles finally keeping people away? Is our public school battle taking a toll on us? Are economic development efforts hindered by our own black eye we tend to keep giving ourselves? The bottom line is we have no clear vision strategy airport hotels san jose costa rica for our airport the people running airport hotels san jose costa rica it have been empowered for a long time.
Those are tough but important questions. We can t look at airfares in a vacuum. If demand to come to Memphis increases, capacity will increase and there will be enough motivation to start competing on price. How do we increase demand? That s a big can of worms! All those issues you outlined from airport airport hotels san jose costa rica strategy to education to politics play a role in boosting business and leisure travel. It s such a wide-reaching problem it s hard to know where to start but that doesn t excuse inaction.

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