Tuesday, July 17, 2012
I reserved a car through Expedia using Payless for four days for $173.63. When I checked in, the age
I reserved a car through Expedia using Payless for four days for $173.63. When I checked in, the agent explained find rice hotel in houston texas the benefits that came with the car, including roadside find rice hotel in houston texas service, and the items not covered. I declined extra insurance coverage. When I received the rental agreement, it was for about $13 more than the price Expedia gave me. When I asked the agent about the higher price, he said that Expedia does not give actual prices and instead just estimates the cost of car rentals. This was a surprise to me and I had never had this experience in the past. To the contrary, every hotel, plane ticket and car rental has been the price that Expedia gave me. I showed find rice hotel in houston texas the agent the expedia information and pointed out that nothing said the price was just an estimate. He continued to insist that Payless could add fees not included in the expedia price.
Then, I looked at the price breakdown in the rental contract, There was a fee of about $13 for roadside service. Without the $13, the price would have been exactly what expedia gave me. I asked the agent why he said that roadside service was included find rice hotel in houston texas when in fact the cost had been added onto the expedia price. He said the roadside service was part of the deal. I asked for the $13 to be taken off the bill. The agent resisted saying things like, we won't help you if you get a flat tire, if anything goes wrong with the car, or if you lock the keys in the car. I insisted and eventually he took off the $13 charge. My guess is Payless uses this tactic with all its customers. $13/ customer adds up quickly!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment