Once the patient reviews the designed program and decides to move forward, the Case Manager coordina

According to most studies, Medical Tourism is here to stay. Each day, thousands of people travel to different destinations around the World to receive treatment and recover, taking advantage of great prices, board certified doctors and great facilities.
There is, however, one basic element that makes or breaks a Medical Tourism Program, and we believe it is the human touch .  According to our patients, after researching for some time, they decided to book with a one-stop shop because there are way too many factors to take into consideration when thinking about traveling abroad for treatment. First they must find a doctor, research their credentials, then look at the clinic or hospital and look at their accreditations, then they must look at pricing and finally, plan their trip to a foreign country, sometimes very different to their own. Finally, they need to define the best time to travel and take time off from work By the time they are done, the original purpose of traveling to have a life changing experience turned into a logistics nightmare!  Fortunately, we can help by guiding you through the process through best western winrock inn albuquerque a proven approach that allows you to have that peace of mind needed when looking for medical treatment.
The concept of a Medical Tourism Facilitator is fairly new, unfortunately, many patients have the mis-conception that a facilitator sits behind a desk, makes all reservations, books the procedure, charges a commission and then disappears. Based on that perception, we decided to make some changes to the concept to create a more robust figure called the Case Manager. At Costa Rica Health Travel each patient has a Case Manager that will accompany them from the very first contact, until they return home after their procedure. Instead of facilitating a program, a Case Manager manages and owns the patient s experience.
The patient contacts us and requests information best western winrock inn albuquerque on a specific procedure. At this point, the Case Manager is assigned and he or she starts working on gathering all necessary information to design a medical tourism program best western winrock inn albuquerque for the patient.
Once the patient has provided all of the necessary information such as photographs, medical records and specific needs, the Case Manager consults with the doctors to come up with a medical recommendation. At this point the case has a doctor on board who is aware of the patient s needs and has drafted a proposed medical treatment.
During the third step, the Case Manager will review the pricing information, required recovery times and availability at our partner recovery facility to design the complete and all-inclusive Medical Tourism Program. This document contains information on the patient s procedure, stay requirement, hotel and recovery facility stay and additional services such as transportation and concierge best western winrock inn albuquerque service. This document is sent to the patient in an easy to understand PDF format, along with the doctor s credentials.
Once the patient reviews the designed program and decides to move forward, the Case Manager coordinates all necessary reservations with the different players and requests a deposit from the patient to formalize the program.
When the patient arrives, his or her Case Manager will be at the airport to transfer him or her to the hotel for the first night s stay. Upon arrival at the hotel, the Case Manager will explain the itinerary in detail and will review important information with the patient.
The next morning, the Case Manager will accompany the patient to the clinic, where pre-op exams are taken care of, and the patient meets the doctor for the initial consultation. Once the patient and the doctor are satisfied with the goals of the procedure, the patient is taken in for surgery and the Case Manager will stay in touch until the patient comes out of the recovery room.
Upon release from the clinic or hospital, the Case Manager will drive the patient to the recovery facility, where the recovery process begins. The Case Manager will coordinate every aspect of the aftercare best western winrock inn albuquerque process with the staff at the recovery facility and will keep in touch on a daily basis with the patient. Also, the Case Manager will drive and accompany the patient to each post-op best western winrock inn albuquerque appointment.
best western winrock inn albuquerque Upon returning home, the patient will have complete access best western winrock inn albuquerque to the Case Manager to follow up with the doctor on specific issues related to recovery. This way, the flow of information will remain open at all times until the patient is released from the doctor s care.
This simple 8 step process has given us incredible results in terms of patient satisfaction best western winrock inn albuquerque and the relationship between all parties involved in a Medical Tourism Program. The main reason for this is that patients appreciate having a single point of contact who understands the patient s needs throughout the entire program and of course, the personal relationship that is created between patient and Case Manager allows for a deeper human connection and a more humanized experience.
Behind each marketing campaign with special programs, promotions and flashy designs, there is a team of specialists who are passionate about their work. We believe our role in this process is to act as professionals in dealing with the different aspects of the program, but we must also act with compassion and quickly gain the trust of our patients. Along the way, we have created lasting relationships with patients who return home to become our biggest fans. Each patient is different and each medical case is different, but the passion and the drive to create a memorable experience are always the same.
Medical Procedures are not an exact science and as such, complications and problems, although infrequent, can happen during a medical tourism program.  If a complication or a problem was to happen while you are away from home, would you like to have someone there to take control of the situation and take you by the hand while everything is back under control, or would you prefer to be on your own?  We have seen patients with complications that heal properly and get their recovery back on track faster because they have a group of people engaged in their case at all times.
We have created protocols best western winrock inn albuquerque that allow us to have structured responses to possible complications to safeguard the patient s safety and wellbeing but most importantly, we believe in the power of the human touch to make sure that with or without a complication, the patient has a life-changing experience.
We would love to help you create that life-changing experience, so please let us know how we can help and one of our dedicated Case Managers will guide you through this process. We love to sell programs, yes, but we know that without gaining your trust first and showing you an honest and professional approach, we cannot succeed.